Refund Policy

Last Updated: 09/04/2025

1. General Refund Terms

This Refund Policy explains how refunds are handled for bookings made through Dkp Construction Ltd. By using our services, you agree to the terms outlined below.

2. Eligibility for Refunds

Payments made using American Express (AMEX) may be subject to dispute if the cardholder does not provide identity verification, even if such verification was not requested by Dkp Construction Ltd.

Refund amounts depend on how far in advance you cancel before your booking start date:

  • More than 60 days before start date: Full refund (100%)
  • 31–60 days before start date: 50% refund
  • Less than 30 days: No refund for reservations over £5,000.00
  • Less than 30 days: 25% refund for reservations under £5,000.00

3. Cancellation Requests

  • All cancellation requests must be submitted via our support email using the same email address used to make the booking.
  • Refund amount and approval time depend on the cancellation rules of Dkp Construction Ltd.
  • In the unlikely event that Dkp Construction Ltd must cancel a confirmed booking due to circumstances beyond our control (including property damage, double-booking, or force majeure), we will offer:
    • A full refund of all payments received, or
    • An equivalent or upgraded rental property at no additional cost (subject to availability).
  • Any service fees may be non-refundable.

4. Non-Refundable Charges

  • Service fees
  • Bank transfer costs
  • Currency conversion fees

These charges are non-refundable unless the cancellation is initiated by Dkp Construction Ltd.

5. Processing Time

  • Approved refunds are processed within 14 business days from the date of approval using the original payment method.
  • Processing times may vary depending on your bank, payment provider, or currency exchange timelines.

6. Special Circumstances

Partial refunds may be considered on a case-by-case basis for documented emergencies, including:

  • Medical emergencies
  • Travel restrictions
  • Unexpected closures of the booked accommodation

7. Contact Us

If you have any questions about refunds or cancellations, please contact us:

Email: dkpconstructionltd@gmail.com